Privacy Policy
Master Time
Last Updated: August 2026
Welcome to the Master Time website.
We respect the privacy of our customers and website users and consider the protection and security of personal information an integral part of the service experience we provide. The purpose of this privacy policy is to explain clearly and transparently what information is collected during the use of the website, how it is used, with whom it may be shared, and what rights users have.
The use of the website, opening a user account, placing an order, leaving details in forms, subscribing to a newsletter, or any other use of the website's services constitutes agreement to this privacy policy.
1. Who We Are
The Master Time website is an e-commerce site offering watches, jewelry, accessories, and complementary products for sale in Israel and other countries.
The website is operated and managed by Master Time and provides sales services, customer service, warranty, repairs, support, and professional information in the field of watches and jewelry.
2. The Information We Collect
When using the website, various types of information may be collected, including information you provide directly and information collected automatically through the website's systems.
The information may include, but is not limited to:
- Full name
- Phone number
- Email address
- Shipping address
- Billing address
- Order details
- Purchase history
- User preferences
- Information related to the user account
- Content of customer service inquiries
- Reviews and feedback you provided
3. Information Provided Voluntarily by the User
Information may be provided by you in the following cases:
- Making a purchase on the website
- Opening a user account
- Filling out a contact form
- Contacting via WhatsApp
- Subscribing to a mailing list
- Leaving a review or feedback
- Contacting regarding warranty, repair, or service
- Participating in promotions, raffles, or marketing activities
Providing personal information is not legally required, but without providing some information, certain services may not be available.
4. Information Collected Automatically
When browsing the website, the website's systems may automatically collect certain technical information, including:
- IP address
- Browser type
- Operating system type
- Device type
- Browsing country
- Pages viewed on the website
- Duration of stay on the website
- Source of arrival to the website
- Clicks, searches, and actions on the website
- Additional statistical and analytical information
This information is collected to improve user experience, secure the website, measure performance, and optimize service.
5. Cookies and Similar Technologies
The website uses cookies and similar technologies for the proper operation of the website, saving user preferences, data security, data analysis, personalized content adaptation, and improving the browsing experience.
Cookies may be used, among other things, for:
- Saving login details
- Saving shopping cart
- Analyzing visitor traffic
- Measuring advertising performance
- Personalizing advertising
- Improving website performance
You can restrict or block cookies through your browser settings, but some website services may not function fully.
6. Google Analytics
The website uses Google Analytics services to analyze website usage data.
Through this service, statistical information is collected about how the website is used, including:
- Number of visitors
- Traffic sources
- Pages viewed
- Visit duration
- Actions performed on the website
This information helps us better understand user needs and improve website performance and service.
7. Google Ads and Remarketing
The website uses Google Ads services for advertising, performance measurement, and remarketing.
These services allow displaying relevant ads to users who have visited the website or performed certain actions on it.
Google may use cookies and similar technologies to adapt ads and measure the effectiveness of advertising campaigns.
8. Meta Pixel
The website uses Meta Pixel and other Meta tools to measure website activity, analyze user behavior, create audiences, and improve campaign performance on Facebook and Instagram.
The use of these tools may allow us to understand what actions users perform on the website after exposure to ads.
9. TikTok Pixel
The website also uses TikTok's measurement and advertising tools to analyze website activity, measure conversions, and improve advertising campaigns.
Certain information may be transferred to the TikTok platform in accordance with TikTok's privacy policy and user settings on the platform.
10. Google Customer Reviews
The website may use the Google Customer Reviews service to collect feedback and reviews about the purchase experience.
After completing an order, the customer may be offered the option to participate in a satisfaction survey from Google.
Participation is completely voluntary.
11. Purposes of Information Use
The collected information may be used, among other things, for:
- Processing orders
- Delivering products
- Providing customer service
- Handling inquiries
- Managing warranty and repairs
- Contacting customers
- Improving the website and service
- Conducting research and statistical analysis
- Preventing fraud and misuse
- Personalizing content and offers
- Marketing communications
- Complying with legal requirements
12. Marketing Communications
When providing details on the website, you may be given the option to join the Master Time mailing list.
A user who chooses to join the mailing list may receive:
- Promotions and benefits
- Updates on new products
- Professional content
- Marketing information
- Service updates
You can unsubscribe from the mailing list at any time using the unsubscribe link in the messages or by contacting customer service.
13. User Account
The website allows opening a user account for convenient management of orders and website activity.
The account may store:
- User details
- Shipping addresses
- Order history
- User preferences
The user is responsible for maintaining the confidentiality of login details.
14. Reviews and Feedback
Users may post reviews, ratings, or feedback on the website.
By publishing content on the website, the user confirms that they own the rights to the content and that the content does not infringe on the rights of third parties.
Master Time reserves the right to remove, edit, or not publish reviews that, in its discretion, are not suitable for publication.
15. Sharing Information with Third Parties
Master Time does not sell customers' personal information to third parties.
However, for the purpose of providing services, certain information may be transferred to entities such as:
- Shopify
- Payment processing companies
- HYP
- PayPal
- Grow
- Shipping companies
- Meta
- TikTok
- Hosting providers
- Email marketing providers
- Technology service providers
Information will only be transferred to the extent necessary to provide the service or in accordance with legal requirements.
16. Information Security
Master Time invests significant efforts in maintaining the security of information on the website.
The website operates using security systems common in the e-commerce industry, including data encryption and advanced security protocols.
Despite the above, absolute security cannot be guaranteed, and the user acknowledges that computer and communication systems are not completely immune.
17. Data Retention
Personal information will be retained as long as it is necessary for managing services, delivering orders, customer service, warranty, complying with regulatory requirements, managing legal proceedings, or protecting the company's rights.
Master Time may retain information even after the termination of the engagement with the user if required by law or for legitimate business interests.
18. Transfer of Information Outside Israel
Since the website uses various international services, including Shopify, Google, Meta, TikTok, PayPal, and other services, some information may be transferred, stored, or processed outside of Israel.
Use of the website constitutes consent for information to be transferred to servers and service providers operating in different countries, in accordance with the privacy policies of those entities.
19. Privacy of Minors
The website is intended for use by adults with legal capacity to perform binding actions.
Minors under the age of 18 are requested to make purchases or provide personal information only with the approval and supervision of a parent or guardian.
20. User Rights
A user may contact Master Time to request to review personal information stored about them, to correct inaccurate information, or to update details, in accordance with applicable legal provisions.
Master Time will endeavor to examine every request in accordance with legal provisions and the circumstances of the case.
21. Updates to the Privacy Policy
Master Time reserves the right to update, change, or adjust the privacy policy from time to time, in accordance with changes to the website, services, legal requirements, or operational and business needs.
In the event of a material change to the policy, the company will endeavor to inform users of the change through reasonable means.
Continued use of the website after the publication of the update will be considered as agreement to the updated privacy policy.
22. Contact Us
For any questions, requests, or inquiries regarding privacy, data security, or personal information, please contact Master Time using the contact details provided on the website.
We will make an effort to respond to every inquiry professionally, substantively, and in accordance with legal provisions.