Last updated: July 2026

At Master Time, we want every order to reach you safely and on schedule. This page explains where we ship, how long delivery takes, what it costs, and how we handle tracking, delays, and other shipping situations. Master Time currently ships within Israel only.

Order Processing

Orders are processed within 1 business day. Processing time is separate from delivery time — once your order is processed, the delivery estimate for your chosen shipping option begins. During holidays, peak sales periods, or other unforeseen events, processing may take a little longer, and we will keep you informed if that happens.

Where We Ship

We offer courier delivery to your home or workplace across Israel, including cities and towns nationwide, kibbutzim and moshavim, remote settlements, and areas beyond the Green Line. All orders are dispatched from our location in Tel Aviv, Israel. We do not currently ship internationally.

Delivery Options and Times

Delivery estimates below are counted in business days from the moment your order is dispatched, not from the moment it is placed. They are estimates rather than guarantees, and we often deliver sooner.

Free standard delivery

Orders of ₪299 or more qualify for free standard delivery by courier to your home or workplace. Estimated delivery time is 2–4 business days. For orders under ₪299, standard delivery costs ₪30.

VIP Express delivery

For the fastest service, our VIP Express option delivers by priority courier within an estimated 1–2 business days, at a cost of ₪39. This service is not currently available to kibbutzim, moshavim, remote settlements, and some areas beyond the Green Line.

Store pickup

You can collect your order in person, free of charge, from our store at Etsel 25, Tel Aviv, by prior arrangement with customer support. We will let you know when your order is ready for collection.

Pickup points

A pickup-point service is not available at this time and is expected to return in the future.

Shipping Charges

All charges are shown in Israeli New Shekel (ILS) and include VAT.

• Standard delivery: ₪30 for orders under ₪299.
• Free standard delivery on orders of ₪299 or more.
• VIP Express delivery: ₪39.
• Store pickup: free.

Business Days and When Counting Begins

For delivery times, business days are Sunday to Thursday only. Fridays, Saturdays, holiday eves, Israeli public holidays, and Chol HaMoed are not counted as business days. After your payment is approved and your order is completed, the order is packed and, in most cases, handed to the courier on the next business day. The day an order is handed to the courier is not counted as a business day for delivery estimates; counting begins the following business day.

Shipping Carriers

Orders are delivered through Negev Deliveries and Yahav Logistics.

Order Tracking

Tracking is provided on every order. When your order is placed, you will receive an email with your order details, including a dedicated link you can use to follow your shipment throughout the delivery process.

Changing Your Delivery Address

You can change your delivery address as long as the order has not yet been shipped. Please contact us as soon as possible if you need to update your address.

Delivery Delays and Exceptional Circumstances

We make every effort to meet the delivery times shown, but delays outside our control can occur, including unusually high volumes at the courier companies, extreme weather, security restrictions, strikes or shutdowns, force-majeure events, and delays reaching remote areas. In these cases, we will keep you updated and do everything we can to get your order to you as quickly as possible.

Shipping Problems

If a shipment is lost

If you believe your shipment has been lost, please contact us. We will investigate with the carrier, and if the shipment is confirmed lost, we will provide a replacement, store credit, or a full refund, as appropriate.

If a shipment arrives damaged

Please contact us within 7 days of delivery and include photos of the damaged item and its packaging. Once the damage is confirmed, we will arrange a suitable resolution, such as a replacement, store credit, or a refund.

If a shipment is returned to sender

If a shipment is returned to us because of an incorrect address, failed delivery attempts, or refusal of delivery, please contact us, and we will help arrange re-delivery. Additional shipping charges may apply for re-shipping where the return was not caused by an error on our side.

Questions About This Policy

If you have any questions about this page, our company information, or an order you have placed with us, please reach out, and we will be glad to help.

Business name: Master Time
Email: support@mastertime.co.il
Phone: +972 50-558-5555
Address: Etsel 25, Tel Aviv, Israel 6763121
Support hours (Israel Standard Time): Sunday–Thursday 10:00 AM – 1:00 PM and 2:00 PM – 7:00 PM; Friday and holiday eves 10:00 AM – 2:00 PM.
Store visits are by appointment. We aim to respond to all enquiries within 24 hours.