We ship across Israel by courier to your home or workplace, including cities and towns nationwide, kibbutzim and moshavim, remote settlements, and areas beyond the Green Line. All orders are dispatched from Tel Aviv, and we do not currently ship internationally.

Free standard delivery takes an estimated 2–4 business days, and VIP Express takes an estimated 1–2 business days, counted from dispatch. You can also collect your order for free from our Tel Aviv store by appointment. VIP Express is not currently available to kibbutzim, moshavim, remote settlements, and some areas beyond the Green Line.

Standard delivery is ₪30 for orders under ₪299, and free for orders of ₪299 or more. VIP Express is ₪39, and store pickup is free. All prices include VAT.

When you place an order, you will receive an email with your order details and a tracking link you can use to follow your shipment.

Yes, as long as your order has not shipped yet. Please contact us as soon as possible.

Please contact us. For damaged items, get in touch within 7 days of delivery with photos of the item and packaging. We will work with the carrier and arrange a replacement, store credit, or refund where appropriate.

It depends on the product: watches can be returned or exchanged within 14 days of delivery, while jewelry and clothing can be returned or exchanged within 48 hours of delivery. Please contact us before sending anything back.

Items must be completely new and unused, in their original packaging, with all tags, stickers, and accessories, and accompanied by the original invoice and warranty certificate. Any free gifts received with the order must be returned as well.

Yes. Gift cards, personalized or custom-made items (including watches adjusted to your wrist size), used or damaged items, items bought in clearance, end-of-season, Black Friday or other special promotions, and smartwatches whose packaging has been opened or protective film removed are not eligible.

Returning an item in-store at our Tel Aviv location is free. If you ship it back yourself, the cost is your responsibility. You can also arrange courier collection for a subsidized fee of ₪60, which covers pickup, return to us, and, for exchanges, sending the replacement. If an item arrived wrong, defective, or damaged, we cover the cost of putting it right.

Once your exchange is approved and the item is received, the replacement is typically sent within 1–2 business days.

Refunds are processed within up to 14 business days after we receive and inspect the returned item.

Refunds are issued to the original payment method used for the purchase, less any deductions permitted by law and our Return & Refund Policy.

Where a cancellation is not due to a defect or a mismatch with your order, a cancellation fee of 5% of the transaction value or ₪100 (whichever is lower) applies; a payment-processing fee may be deducted; and ₪30 is deducted if free shipping was provided on the original order. Original shipping charges are not refunded.

Please contact us within 7 days of delivery with your order number and photos or details. We will investigate and arrange a replacement, exchange, or full refund at no extra cost to you, with no cancellation fees or deductions.

If you have any question about this page, our company information, or an order you have placed with us, please reach out, and we will be glad to help.

Business name: Master Time

Email: support@mastertime.co.il

Phone: +972 50-558-5555

Address: Etsel 25, Tel Aviv, Israel 6763121

Support hours (Israel Standard Time): Sunday–Thursday 10:00 AM – 1:00 PM and 2:00 PM – 7:00 PM; Friday and holiday eves 10:00 AM – 2:00 PM.

Store visits are by appointment. We aim to respond to all enquiries within 24 hours.