Everything you need to know about watch maintenance and repair - fast services and laboratory services for brand watches.

The watch repair guide

The complete guide to watch repair - what's important to know and how to choose a reliable laboratory

A wristwatch is much more than a device that tells time. For many of us, it's a fashion item that completes a daily look, a status symbol, or even an item with sentimental value. Like any product in constant use, watches can wear out, get damaged, or require regular maintenance. This is precisely where watch repair services come in.

In this article, we will review common types of repairs, understand which problems can be solved on the spot immediately and which require sending to a professional laboratory, offer tips for extending the life of your watch, and answer frequently asked questions.

Why is it important to maintain a wristwatch?

A quality watch, especially one from a leading brand, is built to serve its owner for many years. However, without regular maintenance - even the most reliable watch can be damaged.

A quartz movement requires battery replacement every one to three years, the timeframe varies depending on the watch's functions and their use.

An automatic watch needs periodic cleaning and lubrication.

Branded fashion watches or waterproof luxury watches require sealing tests to ensure they maintain their water resistance.

Routine maintenance is not just a technical matter - it also preserves the product's value over time and ensures the watch continues to be an impressive and reliable item.

Common watch repairs

1. Watch battery replacement

This is the most common repair for quartz watches. The battery weakens over time, and using a quality battery is critical to prevent leaks that could ruin the movement. Battery replacement is usually done on the spot and takes a few minutes, but it's important to ensure it's done by a professional to avoid damaging the watch.

Important to know: Leaving a drained battery inside the watch can disrupt or even destroy the mechanism, unless it's a lithium battery. If the watch is not in use, it is recommended to pull out the crown to prevent damage.

2. Strap replacement and buckle repair

Leather straps can wear out, metal straps can break or lose links, and silicone straps can tear. Fitting a new strap upgrades the watch's appearance and even extends its life. Sometimes buckle repair or size adjustment for the customer is also required.

3. Watch glass replacement

Cracked or scratched glass not only affects aesthetics but also the watch's water resistance. Glass replacement can only be done in a laboratory, usually using mineral or sapphire glass - depending on the model.

4. Crown repair

The crown is one of the delicate parts of a watch. Incorrect use or natural wear and tear can damage the crown and make it difficult to set the time or date. This is usually a laboratory repair, which involves replacing parts and precise adjustment to the original mechanism.

5. Watch mechanism repair

Whether it's a quartz or automatic movement, sometimes repair or full replacement is required. This is one of the most complex repairs, and it is performed in authorized laboratories using original parts.

6. Water sealing

Many tend to think that water resistance is a permanent feature, but in fact it requires maintenance. Any opening of the watch back for battery replacement or other repairs can compromise the seal. Pressure testing and gasket replacement restores the watch's original water resistance.

Which repairs are performed on-site and which in the laboratory?

On-site (immediately): Battery replacement, resizing the watch bracelet on the wrist, strap replacement, buckle adjustment, screw tightening, pressure closing of the back cover.

In the laboratory (several business days): Glass replacement, crown repair, mechanism repair or replacement, marker gluing, setting, hand repair, professional inspection and sealing.

Repair of luxury fashion watches - what's different?

Luxury fashion watches, such as Hugo Boss, Tommy Hilfiger, GANT, and other brands, require especially delicate handling.

Only original parts are needed.

Sometimes repairs are carried out in authorized importer laboratories.

Every action, even opening the watch back, must be performed carefully to avoid damaging the brand's value.

Tips for extending watch life

1. Avoid exposure to strong magnetic fields - they can disrupt the mechanism.

2. Maintain cleanliness - gently wipe leather or metal straps to prevent dirt and sweat buildup.

3. Don't ignore early signs - a watch that is lagging or stopping intermittently requires immediate attention.

4. Annual sealing check - especially for watches exposed to water.

5. Use quality straps - a cheap strap wears out quickly and can detract from the overall look.

How to choose a reliable watch repair laboratory?

Experience and recommendations - Look for a place with proven experience in repairing fashion watches and luxury watches from leading brands.

Use of quality parts - Do not compromise on original or high-quality compatible parts.

Transparency - A reputable laboratory will provide a clear price quote and explain exactly what is being done to the watch.

Warranty - Every repair must come with a warranty, even if for a short period.

Frequently Asked Questions about Watch Repair

How long does watch repair take?

Quick repairs are performed on-site, while complex repairs usually take 5-7 business days and can extend up to 21 business days, all depending on the required repair.

Is there a warranty on watch repair?

Yes, all work comes with a warranty according to the type of repair.

Can a watch be sent for repair by mail?

Absolutely. You can send the watch and receive it back repaired in protected packaging.

How much does watch repair cost?

The price depends on the type of repair. Battery replacement is relatively inexpensive, while mechanism or glass repair requires a customized quote.

What to do if the watch suddenly stops working?

Usually, it's a weak battery, but sometimes the problem is with the mechanism. It is recommended to get a professional check before further damage occurs.

Is battery replacement related to sealing?

No. Battery replacement is a completely separate operation from sealing. When a professional watchmaker replaces a battery, he does so carefully and without any interference with the existing seal - if one exists.

Important to know: Battery replacement service does not include a warranty for sealing, as these are two completely different treatments.

When should you check the seal after battery replacement?

If the watch is regularly exposed to water - for example, dive watches or highly water-resistant watches - it is recommended to perform a professional sealing test after every opening of the watch back, even if it's a simple battery replacement. This ensures that the watch continues to maintain its original water resistance.

Summary

Watch repair is a diverse field - from simple battery replacement to complex mechanism overhaul. What's important is to turn to a professional and reliable laboratory that performs the work transparently and provides a full warranty for the repair, even if for a short period.

Whether it's a luxury Hugo Boss fashion watch or a beloved everyday GANT watch, proper maintenance and professional repair will ensure it accompanies you for many years.

At MASTER TIME, you will find not only a wide selection of original brand watches but also a watch laboratory that provides professional, reliable, and transparent repair service - so your watch will work like new again.